Skip to content

Help & FAQ

How can we help?

Answers to the most common questions – and if something’s missing, just write to us.

General

Is sorahub really free?

Yes. The Free plan stays free forever – with a bio page, links, gallery, events, contact form, newsletter sign-up and 30 days of analytics. You only pay if you want more: from €3 a month.

Do I need a cookie banner on my page?

Not for analytics: sorahub counts views and clicks without cookies and doesn’t store IP addresses. Embedded content such as YouTube or Spotify only loads after a click – nothing is sent before that.

Where is my data stored?

On servers in Germany. Your visitors’ location is also determined on our own server – without any third-party service. The IP address is discarded afterwards.

Can I switch from Linktree or another provider?

Sure. Moving from Linktree takes one click: enter your address and your name, bio, profile picture, links and social icons land on your page as a draft. From other services, add your links as blocks. Then just swap the link in your profiles.

Do my QR codes expire?

No. Your QR codes work as long as your account exists – even on the Free plan. You can change the destination at any time without reprinting the code.

Account & page

How long does it take to set up a page?

Usually under five minutes: claim your name, add a profile picture and a few links, done. You can add everything else bit by bit.

Can I change my name later?

Yes, in the settings. Just keep in mind that old links and printed QR codes with the old name will stop working – sorahub short links and QR codes stay valid, though.

Can I have multiple pages?

With Pro you manage up to 3 bio pages in one account, with Business up to 10 – each with its own address, design and analytics.

Can I work on a page together with others?

With Business you invite up to 4 more people and decide per page who can do what: admin, edit or view only.

Is there an app?

sorahub runs in the browser and can be added to your phone’s home screen like an app – no app store needed.

How do I delete my account?

In the dashboard under Profile & account › Your data: download everything as a ZIP first, then “Delete account”. After confirming by email your pages and data are gone, and a paid plan ends at the end of the billing period.

Plans & payment

Can I switch or cancel at any time?

Yes. You can upgrade or downgrade at any time; billing is prorated. Cancel with one click in the dashboard or without logging in via “Cancel contracts here” – your plan then runs until the end of the paid period.

What happens to my content if I go back to Free?

Nothing gets deleted. Content beyond the Free limits (e.g. Plus blocks or additional bio pages) is only hidden or paused until you upgrade again or remove it yourself.

How does the free trial work?

You can try Pro once for 7 days – without payment details. Afterwards you automatically go back to your previous plan. There are no costs.

Do I get an invoice?

Yes, from Plus you get an invoice for every payment by email and in the dashboard – with company name and VAT ID if you like.

How do I pay?

Securely via Stripe – for example by credit card or SEPA direct debit, depending on the payment methods offered. Your payment details are stored by Stripe, not by us.

What does “soon” mean in the table?

We’re building these features right now. They’ll come to the listed plans at no extra cost once they’re ready.

Privacy

Is sorahub GDPR compliant?

sorahub is built from the ground up to create as little data as possible: servers in Germany, analytics without cookies and without stored IP addresses, location lookup without third-party services, videos and music from other providers only after a click. For your visitors’ data we sign a data processing agreement (DPA) with you.

Do I need a legal notice (Impressum) for my bio page?

If you use the page commercially – e.g. selling products, advertising or presenting a business – usually yes (under German law). You enter your details once, and sorahub shows them as a legal notice on your page.

How does sorahub count visitors without cookies?

The date, IP address and browser identifier are combined with a secret key into a value that changes every day. That way we don’t count visitors twice per day – the IP address itself is never stored, and nobody can be recognized across days.

What about embedded videos or Spotify?

They only load when someone taps them. Nothing is sent to YouTube, Spotify or TikTok before that.

Restaurants & local businesses

Can I upload my menu?

Yes – as a PDF via the download block or as a link. That way it’s one tap away, also via the QR code on the table.

Does the page show whether you’re open right now?

Yes. In the “Location & opening hours” block you enter your hours, and the page automatically shows “Open” or “Opens at …”. The block is included from Plus.

Can I take reservations?

You can link to your reservation system or receive requests via the contact form. Requests land in your dashboard inbox.

Creators

Does it show when I’m live?

Yes. With the Twitch block your stream appears on your page, and your profile picture gets a LIVE ring as soon as you stream.

Can I accept donations?

With the donations block (from Plus) you link PayPal, Ko-fi, Patreon and more, neatly in one place.

Can I let my community vote?

Yes, with the poll block (from Plus). Double votes are prevented without cookies.

Agencies & teams

How many pages can I manage?

With Business up to 10 bio pages in one account, each with its own address, design and analytics.

How do roles work?

You invite people by email and decide per page what they can do: admin (everything except plan and team), edit (page, links, QR codes) or view (analytics only).

Can we offer sorahub under our own name?

We’re working on it: a white-label package with your own logo and address in the dashboard, where your clients never see sorahub. Email info@sorahub.app if you’re interested – we’ll get in touch at launch.